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Finding

In 2020, 75% of Canadians reported having conducted online banking.

Initiative: Canadian Internet Use Survey

Adopter: Statistics Canada

Finding

For Canadians who used online shopping in 2020, the most common payment method was by credit card.

Initiative: Canadian Internet Use Survey

Adopter: Statistics Canada

Finding

Among Canadians who did not shop online in 2022, 12% said that it was too difficult to order online.

Initiative: Canadian Internet Use Survey

Adopter: Statistics Canada

Finding

In 2022, 71% of Canadians took action to protect their laptop or computer from security incidents, such as keeping their operation systems up to date and using additional cyber security software.

Initiative: Canadian Internet Use Survey

Adopter: Statistics Canada

Finding

Canadians took steps to protect their personal data online in 2022, such as restricting or refusing access to their geographical location (61%).

Initiative: Canadian Internet Use Survey

Adopter: Statistics Canada

Finding

In 2022, nearly 75% of Canadians reported enabling optional security features to verify their identity when accessing accounts or applications over the Internet, such as two-factor authentication or personalized security questions.

Initiative: Canadian Internet Use Survey

Adopter: Statistics Canada

Finding

70% of Canadians reported encountering a cyber security incident in 2022. Among those, 6% experienced a financial loss following the incident, from which they did not recover.

Initiative: Canadian Internet Use Survey

Adopter: Statistics Canada

Finding

In 2023, about 5% of Canadians reported that they could not access digital financial tools or resources.

Initiative: Free independent ecosystem reports

Adopter: Financial Resilience Institute

Finding

43% of Canadians considered their primary financial institution helpful to their financial wellness.

Initiative: Free independent ecosystem reports

Adopter: Financial Resilience Institute

Finding

Users of QUBER, a personal finance app with behavioural insights, build an emergency fund of $1,000 or more in 2 years, on average.

Initiative: QUBER App

Adopter: QUBER

The Financial Consumer Agency of Canada does not endorse, directly or indirectly, any adopters of the Measurement Plan, nor does it make any representations or warranties, express or implied, concerning the adopters' products or services or their fitness for a particular purpose.

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