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Finding Details In 2021, one in five Canadians with a health condition said their condition made it difficult to deal with their bank.

Sample size

  • 682

Initiative

Collection dates

  • March 04, 2021 to March 25, 2021

Adopter

Related priorities

This finding relates to the following National Financial Literacy Strategy priorities and target outcomes: 

Priority 2

Build and provide for diverse needs

  • Target outcome 2.2
Related headlines
Headline

Many Canadians with a disability experience difficulty with banking.

An effective financial ecosystem should be accessible to all Canadians. Understanding and improving banking accessibility for Canadians with disabilities will promote financial inclusion and equity.

The analysis is based on research and the findings supplied by the adopters of the National Financial Literacy Strategy Measurement Plan. The related findings can be found at the bottom of this page.

Source: Survey of Consumers' Awareness of their Financial Rights and Responsibilities, Survey on Savings for Persons with Disabilities
Related measures

The measure(s) below make up the Strategy-Aligned Measure (SAM) used to generate this finding. Please note that some SAMs require the use of multiple measures, while others work as a standalone measure. Refer to the Measures Library for more details.

Related

Does a physical or mental condition or health problem reduce the amount or the kind of activity you can do?

  • Yes, often
  • Yes, sometimes
  • No
  • Don’t know
Related

If yes, does that condition make it difficult to deal with your bank?

  • Yes, often
  • Yes, sometimes
  • No
  • Don’t know
Opens in new tabContribute findings and Strategy-Aligned Measures

The Financial Consumer Agency of Canada does not endorse, directly or indirectly, any adopters of the Measurement Plan, nor does it make any representations or warranties, express or implied, concerning the adopters' products or services or their fitness for a particular purpose.

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