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Finding Details In Ontario, 1 in 3 consumers (33%) reported experiencing an issue with financial service providers; poor customer service was the most common issue reported (16%).

Sample size

  • 4,000

Initiative

Collection dates

  • March 04, 2022 to March 18, 2022

Adopter

Related priorities

This finding relates to the following National Financial Literacy Strategy priorities and target outcomes: 

Priority 2

Build and provide for diverse needs

  • Target outcome 2.3
Related headlines
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Related measures

The measure(s) below make up the Strategy-Aligned Measure (SAM) used to generate this finding. Please note that some SAMs require the use of multiple measures, while others work as a standalone measure. Refer to the Measures Library for more details.

Related

Have you experienced any of the following problems when dealing with financial service providers? [Select all that apply]

  • Poor customer service
  • Slow to respond
  • Lack of clear information
  • A lack of empathy in the way they dealt with you
  • Not able to provide the help and guidance you needed
  • Processing errors
  • Failing to treat you with respect
  • No single point of contact to provide help and guidance
  • Other
  • None
  • Don’t know
  • Prefer not to say
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The Financial Consumer Agency of Canada does not endorse, directly or indirectly, any adopters of the Measurement Plan, nor does it make any representations or warranties, express or implied, concerning the adopters' products or services or their fitness for a particular purpose.

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