Page details
- Date modified:
Headline Details Digital banking is a challenge for many.
Why is this important?
The financial marketplace is increasingly digital. Consumers with limited digital access or digital literacy risk being excluded. Overcoming these challenges is crucial to ensuring that all Canadians can benefit from digital banking.
The analysis is based on research and the findings supplied by the adopters of the National Financial Literacy Strategy Measurement Plan. The related findings can be found at the bottom of this page.
Related priorities
This headline relates to the following National Financial Literacy Strategy priorities and target outcomes:
Related findings
Among Canadians who did not shop online in 2022, 12% said that it was too difficult to order online.
Initiative: Canadian Internet Use Survey
Adopter: Statistics Canada
In 2020, 75% of Canadians reported having conducted online banking.
Initiative: Canadian Internet Use Survey
Adopter: Statistics Canada
In 2023, about 5% of Canadians reported that they could not access digital financial tools or resources.
Initiative: Free independent ecosystem reports
Adopter: Financial Resilience Institute
The Financial Consumer Agency of Canada does not endorse, directly or indirectly, any adopters of the Measurement Plan, nor does it make any representations or warranties, express or implied, concerning the adopters' products or services or their fitness for a particular purpose.
As an early user, your feedback is important to help us make the RDX and its features better for everyone. If you have any problems using the site or find any accessibility issues, please send us your feedback.