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Finding Details Among Canadians who did not shop online in 2022, 12% said that it was too difficult to order online.

Sample size

  • 25,118

Initiative

Collection dates

  • December 02, 2022 to April 05, 2023

Adopter

Related priorities

This finding relates to the following National Financial Literacy Strategy priorities and target outcomes: 

Priority 3

Support increased digital access and digital literacy

  • Target outcome 3.1
Related headlines
Headline

Digital banking is a challenge for many.

The financial marketplace is increasingly digital. Consumers with limited digital access or digital literacy risk being excluded. Overcoming these challenges is crucial to ensuring that all Canadians can benefit from digital banking.

The analysis is based on research and the findings supplied by the adopters of the National Financial Literacy Strategy Measurement Plan. The related findings can be found at the bottom of this page.

Source: Canadian Internet Use Survey, Free independent ecosystem reports
Related measures

The measure(s) below make up the Strategy-Aligned Measure (SAM) used to generate this finding. Please note that some SAMs require the use of multiple measures, while others work as a standalone measure. Refer to the Measures Library for more details.

Related

For those who did not use the internet to order goods or services, ask: Why did you not order any goods or services over the Internet during the past 12 months? Select all that apply:

  • No need or no interest
  • Too difficult to order online
  • Security or privacy concerns
  • Concerns about delivery or returns
  • Internet connection speed is too slow
  • Wanted the opportunity to see, hold, or try on the product before purchasing
  • Did not have a credit card for online transactions
  • Environmental reasons
  • Other reason (Specify)
Opens in new tabContribute findings and Strategy-Aligned Measures

The Financial Consumer Agency of Canada does not endorse, directly or indirectly, any adopters of the Measurement Plan, nor does it make any representations or warranties, express or implied, concerning the adopters' products or services or their fitness for a particular purpose.

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